Route 66 Rescue - Roadside Assistance Nationwide

Refund Policy

Last Updated 01/12/2024 11:50am

At Route 66 Rescue, we understand that unforeseen circumstances may occur. Please note that once a service request has been made and confirmed, refunds will not be issued, as we incur costs associated with engaging our service providers.

Refunds for Completed Services:
We do not offer refunds for completed services. Our commitment is to provide prompt and reliable assistance, and our service fees contribute to compensating our skilled technicians.

Gone on Arrival (GOA) Calls:
For Gone on Arrival (GOA) calls, the full service fee is charged. In the event you are not at the location upon our technician's arrival, the service call fee remains applicable.

No-Show Policy:
Refunds are not provided if the customer is not present when our technician arrives. Our technicians deserve compensation for their time and dedication.

Chargebacks:
Chargebacks are deemed unacceptable and will be subject to a recharging fee of $50. Should you encounter any service-related issues or concerns, kindly contact us at 877-227-0311 or [email protected] before initiating a chargeback.

Changes to Refund Policy:
We reserve the right to modify this refund policy. Your continued use of our services post any changes signifies your acceptance of the updated refund policy.

Please be aware that refunds are not applicable once a service request has been made, and chargebacks will incur an additional $50 fee. We appreciate your understanding and cooperation.

© Copyright 2023-2024 Route 66 Solutions LLC - All Rights Reserved

Dispatch - 877-227-0311 Option 1
Billing - 877-227-0311 Option 2
Administration - 877-227-0311 Option 3
Provider Support - 877-227-0311 Option 4

TERMS & CONDITIONS  |  PRIVACY POLICY  |  REFUND POLICY

Route 66 Solutions LLC, doing business as Route 66 Rescue, operates as a towing and roadside assistance broker. Despite our best efforts to dispatch services exclusively to contracted and verified providers, there may be instances where it becomes necessary to dispatch a service provider that has not undergone the verification process. It is important to note that all service providers are individually responsible for any damage and liability arising from the provision of their services.

Route 66 Rescue explicitly disclaims liability for any consequences, damages, or losses resulting from the use of our services. While we strive to ensure the highest standards in service provision, the ultimate decision to accept or decline a service provider rests solely with the customer. By engaging with Route 66 Rescue, customers acknowledge and accept these terms and conditions.